Items can be returned for a refund or exchange of size if “unworn – in new perfect condition” within 30 days of purchase.
The customer is responsible for the postage cost back to us, we will resend the item back out to you at our cost.
A return merchandise authorization (RMA) number will be generated upon completing the form. It is a condition of exchange/return that the number be included in your return parcel, be shipped back in a cardboard shipping box for protection and be sent within seven (7) days of receiving the RMA.
Please note all correspondence in regards to your return must be done via email and any hand written notes etc included with your return will not be picked up by our systerm and will unfortunately be ignored.
Earrings: are non-returnable/non-exchangeable for reasons of hygiene and safety.
For further details on exchanges / returns please see our Shipping / Warranty page.
If you wish to return an item, simply put “Refund” in the space for “New Size”
If you do not receive a reply within 24 hours (Monday to Friday only) please check your spam/junk/promotions mail folder. Services like Hotmail.com, Live and Gmail are particularly quick to place any form emails in there.