All items are dispatched either the same or next working day from Sydney.
All parcels are sent Express Post by Australia Post.
For orders above $50: Postage is FREE
For orders under $50: Postage is $6.95
Express Post is a 1 to 2 day service (from dispatch) to major Eastern Cities within Australia. It is a 2 to 5 working day (from dispatch) delivery service to regional centers and Western Australia.
Please note we are not responsible for an incorrect address entered by the customer that leads to the delay or even loss of that parcel. Once the parcel is shipped by us we do not have the ability to change the address while in transit.
Exchanges & Returns
You can exchange or return “unused – in new perfect condition” items (except earrings) within 30 days of delivery as indicated by tracking. The item must be unworn and “unused – in new perfect condition” with the exception for the purpose of “trying on” or cannot be returned. It is a condition of the exchange/return that the item be shipped back in a cardboard parcel box for protection. Any items simply put in a padded envelope will almost be certainly damaged and unfortunately cannot be refunded or exchanged.
For all returns and exchanges the customer is responsible for the cost of sending the item(s) back to us. We will provide free shipping back out to the customer. The order can only be exchanged once.
A return merchandise authorization (RMA) number will be generated upon completing the exchange form. It is a condition of exchange/return that the RMA number be included in your parcel back to us and the items be sent within seven (7) working days. Items returned after seven days will not be eligible for an exchange or refund. Please note all correspondence in regards to your return must be done via email and any hand written notes etc included with your return will not be picked up by our system.
Rings: It is the responsibility of the customer to order the correct ring size, if the wrong size ring has been ordered you can return for an exchange or refund via the form below.
Exchange Form: Please fill out the exchange form here
Earrings: are non-returnable/non-exchangeable for reasons of hygiene and safety
Jewellery is delicate by its very nature and Kai and Kora Jewellery Pty Ltd does not cover loss, damage (including bent items), breakage or gradual changes in appearance due to normal wear, mishaps-getting caught and breaking, careless handling or improper use.
Gemstones are of course naturally occurring and will vary in colour, shape, clarity and can come with imperfections/inclusions (small fissues and cracks) – no two are alike and that is what makes them unique and beautiful. Natural imperfections are not a warrant-able/replace-able issue.
If you do receive a gemstone ring that doesn’t necessarily appeal to you, you can return it via the exchange/refund form. Simply enter “refund” on the space for new size. Exchange Form:
If you purchased an item off this website that you believe has a manufacturing fault please return it for inspection by arrangement via the contact form. Upon receiving the item our technicians will look at the item under high magnification and as we have years of experience in every form of metal failure, we can tell very quickly what has occurred and if it is a warrant-able issue or not.